Everything you need to know about working with DealTranslator. If you cannot find the answer you are looking for, do not hesitate to contact us directly.
How do you ensure translation quality?
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Every translation undergoes our three-stage quality process: initial translation by a domain specialist, independent review by a second linguist, and final QA by our quality team. We also use translation memory tools and client-approved glossaries to maintain terminological consistency across all projects.
What languages do you support?
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We offer professional translation services in over 50 languages, covering all major European languages, Asian languages including Chinese, Japanese, and Korean, as well as Arabic, Russian, Portuguese, and many more. For less common language pairs, please contact us for availability and pricing.
How fast can you deliver a translation?
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Turnaround depends on the volume, complexity, and language pair. Standard projects are typically completed within 48-72 hours. We offer expedited 24-hour service for urgent needs. Very large projects are scoped individually with a detailed timeline provided before work begins.
Are your translations certified?
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Yes. We provide both certified and sworn translations performed by translators officially registered with the French Court of Appeal. These translations are accepted by courts, government agencies, educational institutions, and official bodies across the EU and internationally.
Do you offer confidentiality guarantees?
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Absolutely. All our translators sign strict non-disclosure agreements. We process all documents through encrypted channels and are fully GDPR compliant. We can also accommodate specific data handling requirements and sign client-provided NDAs upon request.
What file formats do you accept?
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We work with virtually any file format including PDF, DOCX, XLSX, PPTX, InDesign (IDML/INDD), HTML, XML, JSON, PO files, XLIFF, and more. If you have a specific format requirement, let us know and we will accommodate it.
Can you handle large ongoing projects?
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Yes, we specialize in long-term partnerships with businesses that have continuous translation needs. We offer dedicated account management, translation memory maintenance, monthly invoicing, and volume-based pricing for ongoing engagements.
What is your refund policy?
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If you are not satisfied with the quality of our translation, we will revise it at no additional cost. If the issue persists after revision, we offer a full or partial refund depending on the circumstances. Please refer to our Refund Policy page for complete details.
Still Have Questions?
Our team is always happy to help. Contact us and we will get back to you within 2 hours during business hours with detailed answers tailored to your specific needs.
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